The Problem

The Quest for Affordable & Effective RMM Management

ECMSI was on a mission to provide top-notch client services, and they knew the key to success lay in having excellent N-able system administration. However, hiring a full-time RMM provider or scriptwriter seemed daunting, as it would set them back at least $60,000 per year.

Determined to find a solution, ECMSI enlisted an in-house team member to manage their RMM software. But soon enough, this individual was swamped with unrelated tasks and daily responsibilities, leaving their N-able setup in need of attention.

Realizing they needed a more focused and specialized approach, ECMSI turned to SPG for dedicated, expert-level support in managing their RMM software.

The Solution

The Game-Changer: Customized Automation for Seamless Monitoring & Deployment

Ralph Blanco, CEO of ECMSI, highlights the powerful combination SPG brings: the commitment of a full-time team member, plus the in-depth expertise of a seasoned consultant. This strategic partnership not only eliminates the need for an N-able specialist but also keeps ECMSI at the forefront of cutting-edge MSP software.

Key projects and enhancements include:

• Staying Current & Optimized - SPG's unwavering dedication ensures that ECMSI's RMM software is always up-to-date and optimized for maximum performance.

• Automating & Streamlining Processes - SPG has devised custom scripts for "anything we need," including establishing efficient monitoring and alerts that enable ECMSI to proactively detect and resolve network issues—often before clients even notice a hiccup.

• Remote Deployment Revolution - Gone are the days of dispatching service techs for in-person software installations like Office 365. With just a few clicks, ECMSI can now remotely deploy Office to an almost limitless number of workstations simultaneously.

The Results

The ECMSI team first partnered with SPG back in 2019. Since then, they’ve experienced a wide range of positive metric outcomes. Some notable wins include:

• Roughly $60,000 saved per year— This would be the cost of bringing on a full-time hire to replicate SPG’s dedicated work on their N-able system.

• Hours-long projects become 10-minute scripts — Where it used to take hours of project work (i.e., monitoring client device status), they can simply approach SPG for a custom script solution. All ECMSI has to do is implement and monitor.

• Thousands of hours saved by automating deployment — Dave Galioto, CIO of ECMSI, says, “I couldn’t believe the hours we’ve saved with remote upgrades.” With 30 minutes per deployment on thousands of devices, the savings are immense.

Looking forward, ECMSI plans to keep automating service delivery with SPG for the long haul. Even more, Dave highlights SPG’s dedication to building long-term partnerships on a personal level. This combination of metric gains and stand-out customer service has led ECMSI to recommend SPG repeatedly over the years — and they don’t plan on stopping anytime soon.

"It used to take us hours to do some of this work. Now, we can hop on a call with SPG and get it sorted out in ten minutes. They do basically all of the work. We just implement and monitor it."