Learn how Sierra Pacific Group (SPG) revived Quicktech’s N‑central platform to eliminate false reporting, enable proactive client support, and automate time-consuming workflows.
Since 1998, Quicktech has been Vancouver’s premier provider of managed IT services, infrastructure consulting, and cloud security for SMBs. When their N‑Central platform grew swamped by false alerts and tickets, Quicktech turned to SPG for an expert overhaul of the system.
Sierra Pacific Group initially collaborated with Quicktech on an RMM Improvement Project. These projects are tailored for busy IT/MSP companies that have used N-Central RMM systems for several years, but haven't fully optimized their features, leveraged automation, or configured the tools according to established best practices.
Upon completion of the Improvement Project, Quicktech maintained their partnership with SPG by subscribing to the Virtual RMM Administrative Services. This service enabled Quicktech to fully outsource their RMM administration, effectively replacing a high-cost internal employee.
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