The Problem
Quicktech first implemented N‑central in 2016. Half a decade later, the platform failed to keep up. Their team often received false alerts due to incorrect thresholds and priority statuses.
They also struggled to automate time-consuming workflows like monitoring, Windows feature updates, and patching. According to Dustin Cassar, Quicktech’s Director of Technology & BD, they stopped trusting N‑central altogether since its reporting and automation were so unreliable.
The Solution
Design custom solutions to reduce service workloads
After identifying the gaps in Quicktech’s N‑central setup, SPG led two major reconfigurations.
- Accurate client monitoring — SPG quickly recalibrated Quicktech’s monitoring and reporting frameworks, helping eliminate the noise of false-positive alerts.
- Automating high-lift workflows — SPG led Quicktech on projects to automate and streamline repetitive tasks in high-lift workflows, such as client onboarding.
Dustin emphasized SPG’s dedication to white-glove service throughout the entire collaboration. When Quicktech needed custom N‑central displays or a unique client-tracking function, the SPG team rolled up their sleeves to create tailored, out-of-the-box solutions.
We made it hard for SPG since we had separate, client-specific NOC boards to work with. Yet, they still managed to design amazing, out-of-the-box solutions to work around N‑central’s shortcomings.
The Results
Since partnering with SPG, the team at Quicktech has enjoyed three major benefits.
- Proactive client services — Quicktech can finally cut through the noise of false alerts to proactively detect and address issues as they appear in client networks.
- Boosts in efficiency & productivity — With SPG’s guidance, Quicktech successfully automated and offloaded several manual tasks, leading to increased efficiency and productivity from service techs.
- Seamless hand-off to end users — Dustin called Quicktech’s new scripts and monitors “thoroughly detailed and documented.” As a result, the service tech training and deployment have been effortless.
SPG helped us deploy projects that had been on our to-do list for years. Knowing the results, I can’t believe we didn’t ask for help sooner.
The Future
Looking forward, Quicktech will be focusing their reclaimed time and bandwidth on scaling the business. SPG continues to optimize their N‑central platform wherever possible, automating new workflows to further reduce workloads and enable total dedication to company growth.
