Dustin Cassar, Director of Technology & Business Development at Quicktech
Learn how Sierra Pacific Group (SPG) revived Quicktech’s N‑central platform to eliminate false reporting, enable proactive client support, and automate time-consuming workflows.
Since 1998, Quicktech has been Vancouver’s premier provider of managed IT services, infrastructure consulting, and cloud security for SMBs. When their SolarWinds N‑central platform grew swamped by false alerts and tickets, Quicktech turned to SPG for an expert overhaul of the system.
Quicktech first implemented N‑central in 2016. Half a decade later, the platform failed to keep up. Their team often received false alerts due to incorrect thresholds and priority statuses.
They also struggled to automate time-consuming workflows like monitoring, Windows feature updates, and patching. According to Dustin Cassar, Quicktech’s Director of Technology & BD, they stopped trusting N‑central altogether since its reporting and automation were so unreliable.
After identifying the gaps in Quicktech’s N‑central setup, SPG led two major reconfigurations.
Dustin emphasized SPG’s dedication to white-glove service throughout the entire collaboration. When Quicktech needed custom N‑central displays or a unique client-tracking function, the SPG team rolled up their sleeves to create tailored, out-of-the-box solutions.
We made it hard for SPG since we had separate, client-specific NOC boards to work with. Yet, they still managed to design amazing, out-of-the-box solutions to work around N‑central’s shortcomings.
Since partnering with SPG, the team at Quicktech has enjoyed three major benefits.
SPG helped us deploy projects that had been on our to-do list for years. Knowing the results, I can’t believe we didn’t ask for help sooner.
Looking forward, Quicktech will be focusing their reclaimed time and bandwidth on scaling the business. SPG continues to optimize their N‑central platform wherever possible, automating new workflows to further reduce workloads and enable total dedication to company growth.