Greg Bibeau, Managing Director of Terminal B
Learn how Sierra Pacific Group (SPG) redesigned Terminal B’s ConnectWise setup for more automated, remote workflows that boost efficiency and profitability.
For over 15 years, Terminal B has serviced Central Texas businesses with vital desktop support, data center ops, and end-to-end infrastructure consulting and management. After outgrowing their existing ConnectWise Automate setup, Terminal B trusted SPG to conduct a much-needed overhaul.
Terminal B realized their initial ConnectWise Automate implementation couldn’t keep up with their evolved service delivery. Patches failed to implement, alerting was inaccurate, and they’d waste time chasing those false alerts. Without someone to own and optimize their Automate setup, Terminal B would definitely run into these roadblocks over and over again.
Right off the bat, SPG helped Terminal B make two reconfigurations to their ConnectWise Automate framework.
SPG also ensured Terminal B could take full advantage of the RMM software they paid for. The two teams created new automations for streamlining workstation deployment, which enabled Terminal B to update clients’ Windows workstations remotely and save time and money by reducing on-site visits.
Overall, SPG corrected alert thresholds, streamlined monitoring and reporting, and created multiple automations and scripts. As a result, the Terminal B team was now able to:
The bulk of SPG’s work is done, but they continue to support Terminal B by owning their ConnectWise Automate projects, troubleshooting as needed, and optimizing whenever possible.