After letting their system snowball for years, Kotori was ready to hit reset on their ConnectWise Manage platform. We were able to dig through their platform, implement simplified classifications while reworking their processes for efficiency. Already reaping the benefits of our solutions, they are reinvesting to improve service delivery even further with ConnectWise Automate.
After long nights and weekends of pulling out his hair trying to get ConnectWise customized to fit SurveillanceSecure's goals, President Kim Hartman decided he needs expert help. Sierra Pacific Group was able to customize his ConnectWise and Sell platforms to support franchising their business and preserve the hair Kim had left.
"Working with Sierra Pacific Group helped me to streamline our entire business. I was able to focus on growing our business and setting up our first franchise, instead of pulling out my hair on weekends trying to get ConnectWise set up."
Terminal B was stuck sifting through false alerts and struggling to keep up with its Automate platform. Now they are efficiency machines. Sierra Pacific Group helped them adjust their system and replace time consuming processes with automation that can help them complete their tasks faster and allow their staff to handle more endpoints, increasing profitability. Now instead of devoting time to constantly fixing their Automate platform and chasing down false-positive alerts, they are making money on the time Automate saves them.