On-Demand Consulting

Speak with a solutions expert today to walk you through our options for PSA, CPQ, and RMM system consulting packages.

What is "On-Demand" Consulting?

With On-Demand Consulting, you gain access to a team of PSA, CPQ, and RMM system consultants who are on-call to provide consulting "as needed".

You could spend hours searching for the answer online, or waiting for a response to a social post.

Or...you could purchase a block of time to work with our expert consultants and just...get it done!

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Same Week Availability
Get a session booked with a consultant quickly and efficiently 

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Meet 1:1 with Consultants
We specialize in 1:1 consulting for a highly customized approach

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Execution When You Need It
Turn your vision into a reality with our team of systems experts

What value does a system
consultant Bring to my business?

Sierra Pacific Group offers a comprehensive approach to enhance your business's operational maturity and efficiency with on-demand systems consulting.

With a focus on cost optimization, time savings, training & knowledge transfer and vendor selection, our seasoned consultants are adept at guiding IT businesses down the right path. By leveraging our expertise, your organization can realize substantial financial benefits while maintaining operational excellence.

Unleash efficiency through cost optimization, streamlined processes, and maximized resources. Let experts handle the tech, freeing your teams for core activities. Empower your staff with training for seamless system operation. Our vendor selection expertise ensures solutions tailored to your budget and needs. Elevate your business by leveraging the SPG team today for on-demand guidance, advice, and consulting.

  • Cost Optimization: Our consultants will streamline processes, recommend appropriate technologies, and identify areas where resources can be optimized.
  • Time Savings: Hiring a consultant can free up internal teams to focus on core business activities while leaving the technical aspects to the experts.
  • Training and Knowledge Transfer: our consultants provide training to in-house teams, enabling them to manage and maintain new systems effectively after the engagement ends.
  • Vendor Selection: When it comes to implementing new systems or technologies, our consultants assist in selecting the right vendors and solutions that best align with the business's needs and budget.
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Let's Talk Added Expertise 

With addedFYI (300 × 1080 px) (600 × 300 px) (4) expertise for systems configuration and process development, your team can focus on servicing clients.

Billable resources will no longer be spending time "figuring things out" or "playing around in the system".

Maximize productivity with 75% or higher realization.
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"Can't we do this whole "system improvement" thing ourselves, internally? My company is growing fast and making changes constantly. It may make more sense to hire one or two intelligent people, and create a dedicated team in-house."

While hiring internal resources with Process Development, Project Management, PowerShell Scripting, and System Specific Administration expertise may seem like a viable solution, it's important to consider the bigger picture

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This is a whole damn team of people. That's a lot of salaires. That's a lot of pople to manage, train, and support.

According to a report by Deloitte, companies can save up to 60% in operational costs when they outsource specific tasks or roles, especially those that require specialized skills. 

The cost of hiring internally:

Average recruitment cost per hire is $4,129 (source: SHRM Human Capital Benchmarking Report).

Average training cost per employee is $1,286 (source: Training Magazine's Training Industry Report, 2019).

The average salary for a Systems Administrator ranges from $60,000 to $80,000 per year, depending on experience and location. For this example, let's assume an average salary of $70,000.

Benefits typically add an additional 30-40% to the base salary. Assuming 35%, benefits would amount to $24,500.

Providing the necessary hardware and software tools for the RMM administrator may cost around $3,000 to $5,000.

Total Yearly Cost To Hire Internally:
$4,129 (recruitment)
$1,286 (training)
$70,000 (salary)
$24,500 (benefits)
$4,000 (equipment and software)
Total Yearly Salary: $103,915

Average Yearly Cost to Outsource to SPG: $50,000

Reduce Time with 'On-Demand' System Expertise

In today's fast-paced and ever-changing IT landscape, staying ahead of the curve is crucial for the success of IT businesses.

To effectively navigate this dynamic environment, businesses need their systems to not only adapt but also evolve in line with emerging trends and evolving customer needs. That's where On-Demand Consulting comes into play!

At Sierra Pacific Group, we offer systems consulting 'as needed' to help IT businesses create real efficiency and time savings by leveraging our expertise. If your IT company is looking to improve data accuracy, maximize efficiency, and reduce costs savings a lot faster than projected, On-Demand Consulting might be exactly what you need for your PSA, CPQ, or RMM systems.

Pre-purchasing blocks of time allows you and your team to stay within budget and project costs associated with improvement. By leveraging the extensive knowledge of our experienced consultants, you can gradually eliminate the overhead of managing complex systems. This cost optimization allows you to allocate your resources more efficiently and invest in strategic initiatives that drive business growth - and leverage the automation capabilities of your systems instead. 

DURING PROJECT

Should you purchase block time to work with consultants at the start of a project?

If you are embarking on a major project, such as implementing or improving a system, it would be better to leverage our Project Managers and project rates. if you need help on something outside of scope during the project, 'On-Demand Consulting' can be an excellent resource. 

This allows you to leverage the expertise of our consultants while the project team is executing the scoped project work, to support business needs. 

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AFTER PROJECT

Should you purchase On-Demand Consulting post project?

Once a project is completed, you may realize the need for ongoing support, or have some questions about how to maintain efficiency and process adherence.

Engaging with our Consultants "on-demand" can allow you to schedule a few Q&A sessions when it's convienient for your team. If on-going administration is needed after a project is completed, blocks of time will start to become a costly expense. We reccomend a dedicated resource to quickly execute on administrative tasks and proactive system maintenance, for a fixed monthly fee. Ask us about Virtual Admin Services if this is more of a need!

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STAND ALONE

Should you purchase 'On Demand Consulting' as a stand alone service?

On-Demand Consulting services can be leveraged as a standalone service, independent of any specific project. This option is ideal for businesses that don't need system improvement right now, or already have executory staff. However - it's not ideal for first time clients, and we would need to spend time learning about your processes and culture in order to properly advise you.

If you have questions on system configurations, data management, process automation, or other goals, SPG's Consultants can provide the expertise and resources necessary to streamline operations and drive efficiency.

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PSA Systems

The most successful technology businesses set specific, achievable business objectives. However, to achieve those objectives, you need solid, repeatable processes and the ability to manage those for results to get your company there.

  • Our expert consultants ensure optimal utilization of your ConnectWise PSA and CPQ systems.
  • Our expert consultants will configure and fine-tune these platforms to align with your business processes, enabling you to effectively manage resources, streamline workflows, and improve profitability.
  • With streamlined service delivery processes, you can enhance client retention, drive recurring revenue, and build strong customer relationships.
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RMM Systems

Automating systems for better client outcomes has become the new critical success factor for technology service leaders. We can help by developing standard and custom PowerShell scripting, customized to your needs and the needs of your clients.

  • Get better return on your staff through more automation, more endpoints per technician, more efficient use of your talent
  • Our experienced consultants will configure your RMM system to ensure that only relevant and actionable alerts are received, reducing alert fatigue and improving technician efficiency.
  • By leveraging our expertise in RMM system optimization, you can effectively manage a large number of devices, improve service delivery, and scale your operations.
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CPQ systems

Sales professionals and leaders rarely understand how to optimize highly customizable quoting and proposal software systems. However, it's essential that every IT business leverage an automated and high preforming sales tool to grow.

  • We handle the tool configuration, and let your sales leader come up with the strategy.
  • You tell us your vision, and we'll ensure the appropriate data is being collected to help executives make informed financial decisions and demonstrate "growth transparency" to stakeholders.
  • By eliminating the need to hire and manage in-house systems experts and admins, you can reduce costs and guarantee outcome. 
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You Could Go "On-Demand" or, Your
Team Can Benefit From
A Dedicated Systems Admin!

It's possible that Virtual Administration might be a better option for your company, especially if the work you are seeking involves execution or admin tasks.

Let's set up a chat to learn more about your business needs and determine if the VA services we offer can help!
We'll invite one of our Admins on the call to provide some examples of the work SPG can execute! FYI (300 × 1080 px) (600 × 300 px) (16)

Have a question? Here are some FAQ and responses:

How will 'On-Demand Consulting' benefit my team DURING an Improvement Project?

We have extensive experience working with numerous IT businesses, and a common theme we've observed is the ongoing need for guidance and support. The reality is that business operations continue even during improvement initiatives. 

If you're considering or have already invested in an Improvement Project, chances are your team has been relying on manual processes for a while. Recognizing the need for process adjustments, your team agrees that a change is necessary.

When your team engages with SPG, a transformative shift occurs. They witness tangible improvements being implemented and start to experience newfound efficiencies within the system. This progress prompts them to become more proactive in seeking answers and engaging in effective communication.

Rather than struggling to solve challenges independently, your team discovers the value of delegating the "figuring it out" aspect to our expert SPG team. As your trusted systems experts, we are here to address your team's questions, provide guidance, manage administrative tasks, and even arrange consulting sessions beyond the project scope. Our goal is to help you optimize and customize the system in the most effective manner.

I've purchased consulting time directly from the platform company. Is it the same thing?

SPG offers a distinct service that sets us apart from the Saas companys professional service offering.

When you choose SPG, you benefit from the expertise of real-world consultants who possess the skills to tailor the system to your unique requirements, leveraging the capabilities of the tool.

Where other resources would be considered "product specialists," our consultants bring a deeper level of expertise. They have hands-on experience using the tool in an IT business setting, allowing them to provide practical insights and customized solutions.

SPG goes beyond guidance. We create custom solutions and specific standard operating procedures (SOPs) to support your business. Additionally, we not only provide guidance on how to execute tasks but also execute them on your behalf, ensuring efficient and effective implementation.

By choosing SPG, you gain access to a team of experienced consultants who can deliver comprehensive execution, support, and consulting services.

We are dedicated to tailoring the system to meet your specific needs, optimizing its functionality, and providing ongoing assistance to drive your business's success.

What is the difference between Block Time and Virtual Admin Services?

BLOCK TIME:

When you purchase block time, you are essentially pre-paying for consulting services by the hour with SPG.

Our rates for Block Time start at $200/hr (for a 50+ hour block). To utilize your purchased time, a point of contact (POC) at your company needs to submit a request through our service board.

Once we receive your request, we will assign the most suitable consultant to address your needs and provide their calendar scheduling link. Typically, availability is scheduled 5-7 days in advance.

We will keep you informed about the remaining hours in your block. In the event that you exhaust your pre-purchased hours while our team is working on your request, we will continue to fulfill your needs and bill any overages at $275/hr.

VIRTUAL ADMIN:

Our Virtual Admin service offers unlimited requests for administrative, consulting, or support tasks, without the limitation of hourly quotas. It provides a monthly predictable fee for your convenience.

As part of this service, you will have access to our Proven Processes Membership site, where your team can explore standard operating procedures (SOPs) and find inspiration for proactive requests. Additionally, you will enjoy priority booking slots and monthly recurring check-in calls to ensure that you are maximizing the value derived from this service.

We offer flexible terms, including both 12-month and month-to-month options, allowing you to select the plan that best suits your company's needs.

To provide peace of mind, our Satisfaction Guarantee allows you to terminate the 12-month agreement within the first 60 days if you feel that you are not receiving sufficient value from the service.

Why do I need 'On-Demand Consulting' as an additional service? Isn't all execution, support, and consulting included in my project?

If you have purchased an Improvement or Implementation Project, the fixed fee includes specific areas of execution, support, and consulting as outlined in the plan of execution. These services are structured with weekly recurring consulting sessions and Q&A sessions upon completion of each phase. It's important to note that any additional requests for execution, consulting, or support outside of the structured plan may not be accommodated. This ensures that the project work is completed within the designated timeline and budget.

For example, if you encounter issues such as incorrect invoice information that needs to be resolved for billing clients by the end of the week, difficulties in converting a sales order for a major client, or the need to migrate data and onboard new employees after acquiring a company, these actions can be covered by block time.

DON'T KNOW, WHAT YOU DON'T KNOW?

We totally get it.

While it's great that you have a proactive mindset and recognize the potential for improvement in your organization, identifying the specific areas where improvement is needed can be challenging. Especially when you are deeply involved in your own operations.

This is where Sierra Pacific Group can provide valuable expertise.

As consultants, we bring an experienced and objective perspective to your business. Our team will conduct a comprehensive evaluation of your current systems, operations, and processes. By gaining a deep understanding of your business, we can identify potential blind spots or inefficiencies that may not be apparent from an internal standpoint. 

Once we identify areas for improvement, we work collaboratively with your team to create a plan of action. This includes strategic recommendations, introducing supporting third-party apps, and providing training and education to upskill your team for efficient day-to-day operations. 

Our goal is to help you discover and implement a better way of doing things. While you may not be aware of all the possibilities yet, together we can uncover areas for improvement and drive your business forward. 

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