Fixed Fee Projects

Our PSA Improvement Projects provide comprehensive guidance and "hands on" execution to optimize and improve your ConnectWise Manage PSA system. We focus on every aspect to deliver efficiency, growth, and enhanced customer satisfaction.

• We begin with a Discovery phase, delving deep into your current PSA setup. We analyze its functionality, identify areas of potential improvement, and design a plan for optimal efficiency and performance.
  
  
• We focus on refining your service delivery mechanisms. We evaluate and optimize your service ticketing, dispatching, and service management processes, aiming to increase client satisfaction.
  
  
• The final steps involve a revamp of your quoting and sales processes, complete with tailored training.
  
  

Our RMM Improvement Projects provide processes to maximize time efficiency and drive business growth. We identify inefficiencies and accelerate RMM optimization, streamline resource allocation, and facilitate quicker adaptation to industry changes.

• Through tailored solutions like self-healing scripts and automation, our clients have experienced significant efficiency boosts.
  
  
• We provide tailored training sessions, enabling your team to navigate and make the most of the improvements. This helps to expand managed endpoints without needing additional staff.
  
  
• Our proven, systematic approach includes  technical audits, alerting and monitoring upgrades, schedule scripts, and automation of patching processes.
  

The COA Improvement Project is a comprehensive service aimed at refining and optimizing your business's financial management system. Leveraging our years of expertise in financial systems and ConnectWise solutions, we've devised a plan to streamline accounting workflows for financial clarity.

• In-depth analysis of your existing financial system, followed by designing a bespoke chart of accounts and product catalog.
  
  
• We implement the updated system, changes to the Chart of Accounts, QuickBooks/ConnectWise PSA setups, fine-tune based on rigorous testing and feedback.
  
  
• We provide a report of changes, data backup, and process improvements to help you leverage your optimized financial system efficiently.

Our N-Central RMM Improvement Projects offer processes designed to maximize efficiency and stimulate business growth. We detect areas of inefficiency and expedite your RMM's optimization, streamline the distribution of resources, and ease the transition to the ever-changing landscape of the industry.

• Self-healing scripts and sophisticated automation provide clients remarkable improvements in efficiency.
  
  
• Enhance retention and increase managed endpoints, all without the necessity for additional personnel.
  
  
• Technical audits, upgrades to alerting/monitoring, scheduling of scripts, and automation of patch management processes. 

At Sierra Pacific Group, we understand that effective remote monitoring and management (RMM) is a cornerstone of successful IT operations. That's why we've designed a RMM Spring Cleaning Project, specifically focusing on your setup and configuration within the ConnectWise Automate system.

• Our Spring Cleaning Project is crafted to boost proactiveness, ensuring your team harnesses proven process for device management, alert handling, and data capture.
  
  
• By streamlining and enhancing your RMM system, its monitors, scripts, alerts, automation policies, and associated workflows.
  
  
• We strive to provide transparency, efficiency, and accuracy to your IT management operations.

With our ConnectWise PSA to QuickBooks Integration Project, we enable you to streamline your service board setup, improve financial accuracy, and enhance overall operational efficiency. You will have real-time visibility into financial performance, streamlined processes for managing service tickets, and seamless data synchronization between the two platforms.

• We focus on establishing standardized procedures for device management, handling alerts, and capturing data. 
  
  
• We delve into the specifics of your N-central RMM system, enhancing and streamlining various components. 
  
  
• We aim to provide you with clear visibility of your IT infrastructure's health, leading to more informed decision-making, more efficient operations, and ultimately, better outcomes.