Software Setting and Configuration Maintenance
Recommendations on changes or adjustments for best practices as business grows/changes
Maintaining Monitoring and Alerting
Create, modify, remove and adjust computer and device monitoring within the capabilities of the RMM software solution
Create, modify, remove and adjust searches, groups, filters and other methods of identifying and apply services, monitors and features
Develop, test, and implement new monitoring solutions for the business as it grows/changes
Provide updated and adjusted best practice and experience-based recommendations on utilizing the RMM software solution, the the business grows/changes
Create, modify, remove and adjust alerting methodologies as business grows/changes
Endpoint/Agent Deployment and Management
Assist with endpoint agent deployment solutions and troubleshoot endpoint issues, as needed
Adjust and develop new proactive deployment solutions as business grows/changes
Patch/Update Management
Create, modify, remove and adjust Microsoft and supported 3rd Party patch approval policies as needed
Create, modify, remove and adjust device reboot policies as needed
Adjust and/or maintain overall patching scheme as business grows/changes
Plugin/Integration Management
Install, support and maintain official or verified plugins and integrations as needed
Ensure proper setup and deployment of plugin/integration as needed
Automation & Script Management
Create, modify, remove and adjust custom automation scripts as needed
Maintenance and application deployment solutions via automation as needed
Develop, test and implement automation scripts as needed (system prep scripts, custom software installation scripts)
General Technical Support & Consulting
Provide general technical support and recommendations for the RMM software solution as business grows/changes, as requested by client
Monthly RMM software solution system updates during monthly check-in calls
Provide important technical, information and advisory notifications as needed via email