Picon Consulting is now Sierra Pacific Group! Learn more about our recent merger HERE

Been There, Done That

We are a team of experienced Systems Consultants, specializing in crafting tailored solutions for technology businesses through process development and system configuration

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KPIs &
Reporting
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Training
& Mentoring
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Virtual
Bookkeeping
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PSA
Optimization
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Virtual
Administration
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RMM
Optimization

Stop Putting Out Fires, Start Building Better
Teams
Workflow
Processes
Accountability
Culture

Simple goals can seem overwhelming when you don’t know where to start.

We help you put out the fires of chaos, turbulence, & confusion you’re currently experiencing — let us help build scaleable systems, and processes so you can experience skyrocketing growth with speed, precision, clarity, and support.

Services
There's never enough time to train your people and run your business
Hats
You are wearing too many hats, working in the business instead of on the business
Person
People aren't following processes, and that's hindering productivity, efficiency, and profitability
KPIs
You don't have the reports to keep your team accountable or make decisions
Thinking
You don't know what you don't know, and its frustrating to grow and scale that way 
Tools
Too many tools, too many subscriptions, none of them optimized or integrated

Best Practices? Nah. Proven Processes? YES PLEASE!

We have helped thousands of technology leaders implement tested and proven solutions; "proven processes"
Our team has built a "Proven Processes" library, tying together 30+ years of experince with ConnectWise systems and products 
ITIL Certified and Certified ConnectWise Partners, we provide access to all of our 'Proven Processes" free with any service agreement

Proven_Process

 

The Sierra Pacific Group Methodology

We teach, consult and implement industry proven strategies to help you master sales, in order to bring new revenue into your business. We help perfect service delivery in order to provide your clients with what they need at the right time. We help streamline finance in order to grow and scale your technology business.
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Sales

Sales are the lifeblood of any business. We help develop an automated and systemized sales process to easily win new clients - while empowering your team to be productive and efficient with proven processes.
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Service

Service makes or breaks a technology business. We help automate processes so you can manage your team efficiently and deliver exceptional service. With the right tools and procedures, a constant influx of client issues transforms into an efficient communication system.
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Finance

Financial insight is required to scale. We streamline your technology business by using tools to measure your finances, execute changes, and leverage your valuable resources to create informed financial projections.

"It’s been a pleasure working with SPG. They brought great knowledge to our setup and got everything deployed properly. Today, ConnectWise integrates and works seamlessly with our broader systems and processes.”

Josiv Krstinovski, CEO of KRS IT Consulting

Case Study | Terminal B

Terminal B realized their initial ConnectWise Automate implementation couldn’t keep up with their evolved service delivery. Patches failed to implement, alerting was inaccurate, and they’d waste time chasing those false alerts. Without someone to own and optimize their Automate setup, Terminal B would definitely run into these roadblocks over and over again.

  • 400 hours saved with the deployment of automated scripts
  • Increase billable hours by 12+ per tech
  • Shaved 2 hours off their desktop set up and delivery process

“We’re about 18 months into our partnership with SPG. I simply will never stop working with them.” - Greg Bibeau, Managing Director of Terminal B

Case study

Blog posts

Mastering ConnectWise Automate RMM: Unlock Your IT/MSP's Full Potential
In the rapidly evolving world of IT and Managed Service Providers (MSPs), optimizing your Remote Monitoring and Management (RMM)...
Read More
Thinking About Engaging With SPG for an Improvement Project? Here's Everything You Need to Know!
ChatGP ConnectWise offers a comprehensive suite of tools (PSA, RMM, CPQ) designed to streamline your business processes, enhance...
Read More
Mastering ConnectWise Automate: 8 Ways to Optimize Your RMM System
In the rapidly evolving world of IT and Managed Service Providers (MSPs), optimizing your Remote Monitoring and Management (RMM)...
Read More

If you are saying this to yourself, it’s holding you back.

“It will be easier to work with ConnectWise directly for consulting and implementing.”
We have been you, and now we want to help you achieve peak utilization of the entire ConnectWise suite of products. With 15 years of ConnectWise experience, we know what works for technology businesses. Ask us how you can transfer your consulting hours from ConnectWise to Sierra Pacific if you’ve purchased the Gold Implementation Package.
“I already spent money purchasing the ConnectWise suite of products; I don’t want to spend more to have an expert set it up for me.”
In the long run you will be saving both time and money by having trusted experts handle the implementation of the ConnectWise products. We build a sturdy foundation that will allow for you to expand on how you utilize these tools, without having to reconfigure your set up or scrap the business processes you have put into place.
“I can have a team member handle the setup of ConnectWise for our business.”
They may know your business, but are they ConnectWise experts? Are they versed in industry best practices? Are they aware of common mistakes and how to avoid them? Are they technical experts with 15+ years of experience implementing and optimizing the ConnectWise products to make your business the best it can be? We are.
“Now that I bought the software, my business will automatically start to grow”
The ConnectWise suite of products are tools. When you are using them correctly, they will help you streamline your processes allowing you to scale and grow. Without appropriate implementation and optimization of these tools into your business, buy in from your team, and a strategic business development plan - your business isn’t going to evolve. 
“We are too small for big, complex, or automated processes”
The best time to optimize your PSA or RMM systems is when your team is still small, 5-10 people is ideal. It starts to get more challenging from there. Becuase most people don't unlearn bad habits overnight, it can take a lot longer to "optimize later".
“My business is growing quickly, so we must be doing something right"
For fast growing IT businesses building the structural framework necessary for your business to scale quickly and sustainably is extreamly important. As systems consultants, we understand how to tweak existing processes, configure your systems to support those processes, and leverage workflows to autoamte as much kof those processes as possible. But, we don't stop there. We ensure process adherence with training and mentoring as well.