Picon Consulting is now Sierra Pacific Group! Learn more about our recent merger HERE

Elevate Your Technology Business
to the Next Level

Helping Technology Service Providers Improve Efficiency, Grow, and Scale with Industry Best Practices

ConnectWise - N-Able 

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Group (17)
Operational
Maturity
Group (19)
Sales
Operations
Group (18)
Finance
Operations
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ConnectWise
Optimization
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Service
Operations
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Technical
Operations

Stop Putting Out Fires, Start Building Better
Teams
Workflow
Processes
Accountability
Culture

Simple goals can seem overwhelming when you don’t know where to start.
We've had these struggles. Now let us show you how to find the solutions.
Services
There's never enough time to train your people and run your business
Hats
You are wearing too many hats and you can’t pull any of them off
Person
Finding the right person for the right seat is exhausting
KPIs
You don't have the KPI's to keep your team accountable
Thinking
You don't know what you don't know, and its frustrating
Tools
Too many tools, too many subscriptions, too little integration

The Sierra Pacific Group Methodology

We teach, consult and implement industry proven strategies to help you master sales, in order to bring new revenue into your business. We help perfect service delivery in order to provide your clients with what they need at the right time. We help streamline finance in order to grow and scale your technology business.
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Sales

Marketing & sales are the lifeblood of any business. We help identify your audience, develop your sales process, and build a predictable structure to attract, nurture, and win new clients- while empowering your team to go above and beyond best practices.
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Service

Service makes or breaks a technology business. We help automate processes so you can manage your team efficiently and deliver exceptional service. With the right tools and procedures, a constant influx of client issues transforms into an efficient communication system.
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Finance

Financial insight is required to scale. We streamline your technology business by using tools to measure your finances, execute changes, and leverage your valuable resources to create informed financial projections.

We Know What It Takes to Optimize Your Technology Business

We have helped thousands of technology leaders implement best practices and leverage various tools
Our team has been in the technology space for 15+ years so we effectively leverage the entire suite of ConnectWise products
ITIL Certified and Certified ConnectWise Partners

Case Study | Terminal B

Terminal B was stuck sifting through false alerts and struggling to keep up with its Automate platform. Now they are efficiency machines. Sierra Pacific Group helped them adjust their system and replace time consuming processes with automation that can help them complete their tasks faster and allow their staff to handle more endpoints, increasing profitability.  Now instead of devoting time to constantly fixing their Automate platform and chasing down false-positive alerts, they are making money on the time Automate saves them.

  • Added 156 new endpoints without hiring
  • Gained ability to handle onsite work remotely
  • Shaved 2 hours off their desktop set up and delivery process
Case study

Blog posts

Meet 100% of your SLAs with our Service Board Best Practices Guide
Service Level Agreements (SLAs) are agreements that managed service providers (MSPs) set with their customers. The idea is to...
Read More
Your RMM - The Most Under Utilized Tool You're Not Using
Technology tools should make your life easier, alleviate your workload, and give you comfort in knowing what’s going on in your...
Read More
Why Having A Time-Entry Policy Is So Important To Understanding Your Agreement Gross Profitability
As an IT business owner, you likely understand the importance of sales and cost management but, what about time-entry policies...
Read More

If you are saying this to yourself, it’s holding you back.

“It will be easier to work with ConnectWise directly for consulting and implementing.”
We have been you, and now we want to help you achieve peak utilization of the entire ConnectWise suite of products. With 15 years of ConnectWise experience, we know what works for technology businesses. Ask us how you can transfer your consulting hours from ConnectWise to Sierra Pacific if you’ve purchased the Gold Implementation Package.
“I already spent money purchasing the ConnectWise suite of products; I don’t want to spend more to have an expert set it up for me.”
In the long run you will be saving both time and money by having trusted experts handle the implementation of the ConnectWise products. We build a sturdy foundation that will allow for you to expand on how you utilize these tools, without having to reconfigure your set up or scrap the business processes you have put into place.
“I can have a team member handle the setup of ConnectWise for our business.”
They may know your business, but are they ConnectWise experts? Are they versed in industry best practices? Are they aware of common mistakes and how to avoid them? Are they technical experts with 15+ years of experience implementing and optimizing the ConnectWise products to make your business the best it can be? We are.
“Now that I bought the software, my business will automatically start to grow”
The ConnectWise suite of products are tools. When you are using them correctly, they will help you streamline your processes allowing you to scale and grow. Without appropriate implementation of these tools into your business, buy in from your team, and a strategic business development plan your business isn’t going to evolve. 
“I get so much business from word of mouth referrals. I don’t need any additional help with sales or marketing.”
Word of mouth and referrals are excellent for ANY business. If you are getting referrals, you must be doing something good. Also, these prospects typically tend to move through your pipeline faster and stick around longer - but referrals are not measurable, predictable, or scalable. What IT business owners need in addition to referrals is a predictable pipeline of high-quality opportunities. This can only be done with inbound and outbound marketing and sales strategy.
“I’ve grown my business and I’ve met my initial revenue goals. My next milestone is to increase my revenue goal. All I need is a larger sales department.”
A strong sales department is important, but it is only one piece of the puzzle. We help you identify and bring together the other pieces and obtain the vision necessary to get there.  Utilizing Gino Wickman’s Entrepreneurial Operating System we become your implementer and help guide your business through strengthening the six key components- vision, people, data, issues, process, and traction. In doing so we are building the structural framework necessary for your business to scale quickly and sustainably.